Stage Door News
Stage Door News
The Toronto Alliance for the Performing Arts (TAPA) has announced the closure of T.O.TIX Toronto’s One-Stop Ticket Shop effective May 14, 2016. We remain committed to building contemporary audiences by transitioning our theatre, dance, opera and comedy listings to TOnight, the state-of-the-art TAPA app that features geo-locating and a virtual theatre map, but will no longer be selling regular priced or discount tickets in person or online through T.O.TIX.
In spite of expanding ticket inventory to include sports, attractions, film festivals and numerous music events, T.O.TIX has consistently been unable to generate revenue to cover operating costs. TAPA is proud to have provided the services of T.O.TIX that helped to make culture accessible and affordable to Torontonians and visitors for nearly 25 years.
“The marketplace has changed considerably and 80% of ticket sales at T.O.TIX now occur online,” says TAPA Board President, Andrea Vagianos, “A Ticket Shop is representative of another time. In the age of internet and now mobile ticketing, TAPA is responding to the evolution of audience purchasing behaviours."
TOnight connects contemporary audiences to theatre, dance and opera right at your finger-tips. For more information or to download TOnight, please click here
Please refer to the FAQ below for answers to many of the questions you may have at this time.
Q – What is the last date I can buy tickets from T.O.TIX?
A – In-person sales: Hours of operation remain unchanged; Tuesday-Saturday, 12noon to 6:30pm until Saturday May 14, 2016.
Online sales: Available 24 hrs/ day at www.totix.ca and remain unchanged until 6:00pm Saturday May 14, 2016.
Q - With the Booth closing, how can I find the best deals on theatre tickets in Toronto?
A - Visit the web pages of your favorite theatre companies and venues and sign up for their email newsletters. They often send out discount codes and special deals directly to their newsletter subscribers.
Q – Without T.O.TIX, how will I find out what is happening on Toronto stages throughout the year?
A – The TOnight app, available for download at www.tonight.tapa.ca (iphone and Android devices), has a comprehensive online listing of plays, dance, musicals and comedy with links to the productions’ own websites for more information including ticket purchases. Our website www.totix.ca will contain the same listing and link information as the app, however, beyond May 14, 2016, we will transfer to a new domain name, linked more closely to the TOnight app.
Q – Will hipTIX Student Tickets still be available?
A – Yes, the popular hipTIX program for students aged 14-29 will still be available online at www.hiptix.ca.
Q – Will the Ticketpro Outlet be closing as well?
A – Yes, however you can still buy Ticketpro events online at https://ww2.ticketpro.ca/ . For customer service issues or to buy by phone please call 1-888-655-9090.
Q – Will the TicketKing Outlet still be open to buy Mirvish Productions shows?
A - The TicketKing Outlet we manage will be closing as well. TicketKing tickets can be bought at any Mirvish theatre including the Ed Mirvish Theatre around the corner from us on Victoria Street. Check out their hours of operations by clicking here. It’s also a great idea to sign up for their e-stage newsletter for advance notice of sales, savings and special events by clicking here.
Q – How can I purchase Ticketmaster events in person or pick up tickets? After May 14, who do I contact if I have a problem with an order I purchased at T.O.TIX?
A – For a list of Ticketmaster Retail Outlets in Toronto, click here. For information on delivery options or any other issues, please call Ticketmaster Customer Service at 1-855-985-4357.
Q – What happens to Ticketmaster Gift Cards?
A – Ticketmaster Gift Cards can be redeemed online, over the phone or in person at Ticketmaster Retail Outlets. For a list of Ticketmaster Retail Outlets in Toronto, click here. For more information, please call Ticketmaster Customer Service at 1-855-985-4357
Q – Where can I find information on tourism and attractions in Toronto?
A – Check out the Toronto Tourism website for a wealth of info on our beautiful city. There are also various Visitor Information Centres which you can learn about here.
Q - What if I have a problem with an order I purchased at T.O.TIX after May 14?
A - After May 14, please contact the event producer directly for any issues you may encounter.
2016-04-20
Toronto: T.O.TIX to close May 14